Written return and refund policy

Welcome to our Written Return and Refund Policy page. At [Your Company Name], we want to ensure that you have a hassle-free experience with your purchases. We understand that sometimes, returns or exchanges may be necessary, and we want to make the process as smooth as possible for you.

Returns: You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in its original packaging, unworn or unused, and with all tags attached. Please keep in mind that returns sent without prior notification will not be accepted. To initiate a return, please contact our customer support team at [contact email], and they will assist you further.

Damages and issues: We believe in delivering products in perfect condition, but in case your order arrives damaged or defective, or if you receive the wrong item, please reach out to us immediately. Our team will evaluate the issue and ensure that it is resolved to your satisfaction.

Exceptions: There are certain items that cannot be returned due to hygiene or safety reasons. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gift cards. If you have any concerns about returning a specific item, please contact us, and we'll be happy to assist you.

Exchanges: If you've received an item that you would like to exchange for a different size, color, or style, the fastest way is to initiate a return for the item you have and then make a separate purchase for the new item. Our customer support team can guide you through the process and help you find the right replacement.

Your Rights in the European Union: If you're located in the European Union, you are entitled to exercise a 14-day cooling off period. This means that you can cancel or return your order within 14 days of receiving it, regardless of the reason. The item must be in its original condition, with all tags attached, and in its original packaging. Please contact our customer support team to initiate the return process.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please keep in mind that it may take additional time for the refund to reflect in your account, as this depends on your bank or credit card company's processing time.

If you have any further questions or concerns about our return and refund policy, please email us at [contact email]. We will be more than happy to assist you.